0          

Home  ׀  Contact Us  ׀  SOAR Login  ׀  Site Map

  
                             
 
Products & Services Client Service News & Events About Us Resources
 
 
       
  Client Service  
       
  Additional Resources  
 
 

SOAR FAQs

  

Additional Information
       
   

Many of the questions asked about SOAR deal with issues of security. The following is a sampling of these questions and their answers. If you have other questions relating to SOAR, please email us at solutions@solutran.com.

 

How does encryption work?
 What does authentication mean?
Why can I only use specific browsers for SOAR?
How can I tell if my browser is sufficient for SOAR?
How can I update the encryption on my browser?
What can I do to protect my company's account and confidential information while banking online?
What are cookies and how do they affect SOAR security?
 

Q: How does encryption work?
A:   Before any of the information you send us (e.g. username and password) enters the Solutran SOAR system, it is transformed into an unreadable form (encryption) hidden from anyone for whom it is not intended. Once the information has reached its intended destination system, it is transformed back to readable form (decryption).

Back to Top
Q: What does authentication mean?
A:   Authentication is the process used to validate the eligibility of a user entering the SOAR system. Authentication protects your company's accounts and confidential information by verifying your SOAR username and associated password.

Back to Top
Q: Why can I only use specific browsers for SOAR?
A:   Specific browsers are required because a browser with insufficient encryption capabilities could potentially jeopardize the privacy and safety of your account information.

Back to Top
Q: How can I tell if my browser is sufficient for SOAR?
A:   Our secure web server will tell you if your browser meets our required SOAR security configuration standards.

Back to Top
Q: How can I update the encryption on my browser?
A:   The following browsers are supported:

- Microsoft Internet Explorer, version 4.0 or higher
- Netscape Navigator (Netscape Communicator), version 4.7 or higher

Please contact your company's PC support area for assistance with browser upgrades. You may also contact your Solutran account manager with other questions or further assistance.

Back to Top
Q:   What can I do to protect my company's account and confidential information while banking online?
A:   The following are tips for secure SOAR:
  1. Do not share your password with anyone
  2. Memorize your password — do not write it down
  3. Use 128-bit encryption on your browser (this is automatically verified by SOAR)
  4. When conducting a SOAR session, do not leave your terminal unattended
  5. Remember to logoff from SOAR when you are done (click the logout button at the top of the SOAR screen)
  6. If you believe your password may have been compromised, contact Solutran to have it changed.
  7. Use the security features already built-in to your browser
  8. Be alert for potential fraudulent transaction; view your account activity frequently

Back to Top
Q: What are cookies and how do they affect SOAR security?
A: A cookie is a small piece of information, stored on you computer by a website you have visited, that is used to remind that site about you the next time it is visited by you. We may use cookies to enhance our clients' ability to navigate our site more easily. For certain applications, such as SOAR, we use cookies to protect our customers by automatically terminating the session if the client forgets to logout.

Back to Top
 

- Solutran Online Account Reporting

 

 

SOAR Login


Note: SOAR is available seven days a week between the hours of 5:00 a.m. and 11:00 p.m. Central Time. If you have any questions, please email solutions@solutran.com.

  
     
       

 

      
       

 

      
 
       
       
       
   
       
 
   

Phone: 763.559.2225     Fax: 763.559.8872     Email: solutions@solutran.com

  
    © Solutran, Inc. All Rights Reserved. Terms & Conditions

Products & Services  ׀  Client Service  ׀  News & Events  ׀  About Us  ׀  Resources  ׀  Contact Us  ׀  Site Map