Healthcare Solutions

OTC Benefits

Medicare Advantage plan annual revenues are expected to rise from $215 billion in the fiscal year 2017 to more than $500 billion by 2025, and market winners will need high-value supplemental benefits to continue to grow. Leading plans can attract new members and increase consumer engagement with the best over-the-counter customer experience of its kind.


  • Full Omnichannel Shopping Experiences Available
  • Largest Product Selection & Lowest Product Costs
  • User-Friendly Member Experience
  • Leading Directed Spend Technology Platform Since 2013

Thousands of Items
Multiple Ways to Shop

Improve member satisfaction through a powerful omnichannel program with up to four easy ways to buy.


Members can choose from one of the 55,000+ locations in our national retail network.


They can shop online in the comfort of their own home with fast delivery.

By Phone

Members can order by phone with the product catalog for easy home delivery or in-store pickup.


They can order by mail via an order form included with the product catalog for easy home delivery or in-store pickup.

Thousands of Eligible OTC Products

Improving member health starts with choice. Offer your members access to a wide selection of affordable products that make benefit dollars go further.

Your members can choose from thousands of CMS-compliant OTC products available online and in-store. They can review the printed catalog, browse the product categories list or use the app product scanner in-store to find eligible products.

Home Delivery

For programs with OTC and food benefits, members can order select non-perishable healthy foods from the program catalog with fast delivery to their home.

OTC supplemental benefit app, website, OTC card, and OTC health product catalog.

Member Experience

Members get a branded and customized welcome kit along with
user-friendly digital tools to provide easy access to all their benefits.

Members Receive:

  • Welcome booklet
  • Program card
  • Product catalog
  • Categories list
  • Instructions to download mobile app

Members Can:

  • View benefits and balance
  • Browse eligible products & services
  • Find participating retailers
  • Checkout with barcode or card number

Reduce Product & Shipping Costs

Our retail partners carry a wide variety of branded and generic OTC drugs and health-related items at costs that average 10-20% below industry prices. Omnichannel shopping that includes an in-store option can reduce shipping costs for your members and increase loyalty.


Shop in-store with no shipping costs


Shop online with home delivery


Shop by phone with home delivery


Shop by mail with home delivery

Configure Engagement to Control Costs

Dial Engagement up or down:


  • Full issuance vs. opt-in enrollment
  • Monthly vs. quarterly issuance
  • Roll-over vs. expire unused benefits
  • Scheduled vs. ad-hoc
  • Communications (infrequent vs regular)
OTC benefit card at checkout

What Members are Saying

OTC Member

“Great app. I can scan from my phone right in the store before I buy to make sure the product qualifies.”

OTC Member

“This app helped me out with all of my over the counter meds.”

OTC Member

“Love this app. I can order my things one day and have it there in about 2 days sometimes one.”

Industry Leading Customer Retention

The Solutran S3® Platform delivers superior member retention with one-method access to all supplemental benefits. Our customer retention rates are as high as 10x industry averages.


Consolidate Vendors  •  Minimize Internal Resources  • Lower Costs

Healthy Benefits+ is the platform built to increase member satisfaction and retention. Our technology simplifies the member experience by bringing a wide range of benefits under one roof. One card, one app, one website. 

Built to grow with your evolving benefit strategy, the platform allows you to add supplemental benefits to existing programs without disrupting or re-educating members.

Reach out today to learn why the industry’s top health payers are switching to the Healthy Benefits+ platform.

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Learn more about our solutions and get in touch with us today.

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©2021 Solutran, LLC All rights reserved.